Use-case write-up
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App overview (high level)
Jobab is an AI sales assistant for Bangladeshi social-commerce merchants who sell clothing, accessories, and home goods through Facebook Pages. Most of our merchants are one-person shops who can't keep up with the volume of customer DMs they receive — especially at night. Jobab connects to their Page, reads incoming customer messages, replies in the customer's language (Bangla, Banglish, or English) using the merchant's real product catalog, and assembles orders. The merchant uses our dashboard to watch the AI, take over any conversation, and review orders before fulfilment.
pages_messaging
We use pages_messaging to (a) receive incoming Messenger messages from the Page's customers via webhook, and (b) send AI-generated replies on the Page's behalf using the Send API. Without this permission Jobab cannot perform its core function — there is no other way to serve a customer who DMs the Page.
Every message is initiated by a customer DMing the merchant's Page. Replies are sent within the 24-hour standard messaging window. We do not initiate conversations and do not send unsolicited messages.
pages_manage_metadata
We use pages_manage_metadata solely to subscribe the merchant's Page to the messages and feed webhook events when the merchant onboards. We do not modify any other Page metadata.
pages_read_engagement
We use pages_read_engagement to receive feed webhook events for new comments on the merchant's Page posts and ads. Comments are the highest- intent moment in Bangladeshi social commerce — customers comment "price?" on a post and expect a fast reply. Reading them lets us route the commenter into a Messenger conversation where the merchant can complete the sale.
pages_manage_engagement
We use pages_manage_engagement to (a) post a short, neutral public reply to a comment (e.g., "I've sent the details to your inbox") and (b) send a Messenger private reply to the commenter so the conversation moves to DM. Both replies are merchant-configured templates per intent category (price / question / buy). Spam and abuse-classed comments are not replied to.
Why we need Advanced Access
Standard Access caps us at the test users in the developer's role. We need Advanced Access to operate on the Pages of our paying merchants — each merchant connects their own Page using OAuth from our dashboard.
How users start
- The merchant signs up at https://jobab.com/login and connects their Facebook Page via Facebook Login.
- Jobab subscribes the Page to webhook events.
- The merchant uploads a CSV catalog or connects Shopify/WooCommerce.
- The merchant writes a short "AI instructions" paragraph in their voice (delivery rates, payment preference, tone).
- Jobab begins replying to incoming customer DMs.
Disclosure to end users
The merchant can toggle a "this shop uses an AI assistant for faster replies" line that ships in the AI's first reply to each new customer. Default: on for the pilot. Required by Meta's Platform Terms.